SHIPPING POLICY

Merchandise Shipping & Returns Policy

At Zizouna Collectibles, all merchandise is produced made-to-order. Please review the information below carefully before placing your order.

Made-to-Order Merchandise

All apparel and merchandise items are made to order and produced specifically for each customer after an order is placed.

Because of this:

We do not carry ready-to-ship inventory
Production begins only after orders are received
Orders cannot be changed or canceled once placed

Processing & Shipping Time

Please allow 7–10 business days for your order to be produced and prepared for shipment
Shipping timelines begin after production is completed, not at checkout
During high-volume drops or holidays, processing times may be slightly extended

Once your order ships, you will receive a confirmation email with tracking information.

Shipping Rates

Free standard shipping on all merchandise orders over $100
Shipping costs for orders under $100 are calculated at checkout
All shipping rates are based on carrier pricing and destination

No Returns or Exchanges

Due to the made-to-order nature of our merchandise:

ALL SALES ARE FINAL.

We do not accept:

Returns
Exchanges
Refunds

This policy applies to:

Incorrect size selection
Buyer’s remorse
Preference changes after delivery

Please double-check sizing and product details before completing your purchase.

Damaged or Incorrect Orders

If you receive an item that is:

Damaged in transit, or
Incorrect due to a production error

Please contact us within 48 hours of delivery with clear photos of the issue.
Verified production defects will be reviewed and resolved on a case-by-case basis.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

Zizouna Collectibles is not responsible for:

Delays caused by incorrect or incomplete addresses
Lost packages due to address errors

Questions

For any questions regarding shipping or orders, please contact us at:
ZIZOUNACOLLECTIBLES@GMAIL.COM